Propane - RESIDENTIAL SERVICES

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For more information, email either the Live Oak location or the Madsion location.

Whether your needs are large or small, Farmers Cooperative offers ways to serve you better….

  • 24-Hour Emergency Repair Service and Delivery
  • Keep Full Automatic Delivery
  • Level Payment Plan – Click for more details
  • Service Department- ready to repair your gas appliances
  • Technical Expertise
  • A complete line of quality propane appliances – Click for Product Showcase

Payment Plans and Options

Payment Terms – After we deliver your propane, you have 30 days to pay for the product that was delivered. These terms are only available to credit approved customers. Accounts that are not paid within 30 days of delivery are considered past due, and deliveries may be held. Failure to pay within 60 days may result in collection action including tank lock out and tank pick up. For those customers that are not approved for credit or on hold due to a past due balance, are placed on Cash Before Delivery (CBD). The CBD customer must come in and pay for the product prior to delivery. Once the product is paid for, we will schedule a delivery within 7 days. If you want delivery sooner than 7 days, there will be an additional special trip fee.
Payment Options – We accept cash, checks, money orders, and credit card payments. To ease the burden of large wintertime payments due within 30 days of the delivery, we offer a convenient Level Pay Plan. We urge all customers to take advantage of the Level Pay Plan.
Level Pay Plan - We currently offer residential customers a level pay plan which is designed to help spread the annual cost your propane heating bill over 11 months with equal payments. The 12th month is the settle up month to ensure your account ends the year with a zero balance. Your level pay amount is based on your estimated usage during the heating season and reviewed during mid season and the monthly level pay amount adjusted if necessary to avoid a large settle up month at the end of the season. The benefit in choosing the level pay plan is that you avoid receiving and paying for a large heating bill in the middle of winter, usually near holidays, allowing you to better manage your household budget.

The enrollment period for the level pay plan is June. However, for those customers enrolling in the plan for the first time, you can enroll during the year and your level pay amount will be adjusted based on the month you enroll with May being the settle up month. For example, if you enroll for the first time in December, we will estimate your usage from December through May, divide your usage by 5 to calculate your monthly level payment amount. At the first of May, if there is a balance due remaining on the account, this amount will be your final (12th) payment, If your account has a credit balance, we will owe you money, which can either be applied to the next year level pay plan or we can issue you a check for the credit balance.

To enroll in the level pay plan your account has to be current and not past due. Your monthly payment on the level pay plan is due by the 30th of each month. If you fail to make two or more monthly payments, your account will be considered past due. If at that time your account has a credit balance, we will convert your account to Due Net 30 days from delivery. If your account has a debit balance and you owe us money, your account will convert to a Cash Before Delivery payment status.


Delivery Categories   Return to Top

Automatic Fill Delivery or Route Customer - If you are an Automatic Fill Customer or Route Customer, we will deliver your propane automatically based on our route delivery system. Provided you are current on your account or level payment program, we will deliver the propane in accordance with this schedule. Your propane price reflects a discount for this more efficient manner of delivery. If you have a past due account, locked gate, bad dogs, or any other reason that we could not routinely fill your tank on a route, your account will be placed as a will call delivery account. The locked gate issue can be resolved by allowing us to put one of our locks into your system similar to how the electric companies do.

If you are set up as an Automatic Fill customer and run out of propane for reasons other than credit hold, we will immediately schedule a delivery and fill your tank – 7days a week, 24 hours a day, provided road and weather conditions permit. No additional charges such as special trip delivery charge, after hours charges, or service call to put system safely back into service would apply since you are an automatic fill customer.

Will Call Delivery – If you elect to be a Will Call Customer or if you have been placed as a Cash Before Delivery customer, we will schedule and deliver your propane to you within 7 days of receiving a phone call requesting a delivery, provided that you are current on your account or Level Pay Plan. If you are a Cash Before Delivery customer, you must come in and pay for the propane and a delivery will be scheduled within 7 days from the time of payment. In both cases, if you require a delivery before 7 days, there will be an additional special trip fee charged. If you should run out of propane, Farmers Cooperative is required to have someone at home when the delivery is made so our personnel can light your appliances and make sure they are working safely. We also must pressure test and inspect your entire system to ensure that the system is safe. This requires a service technician and will result in a charge for a service call (and after hour charges if applicable). We recommend that you call for a delivery when your gauge on the tank shows no less than 30% - this allows us time to schedule the delivery without you running out of propane and incurring these additional charges.

Reading the Gauge on your Propane Tank – Propane gallons in a tank are measured by reading the gauge on the tank. The gauge measures the percentage of gas remaining in the propane tank and the percentage reading is then converted to gallons. The following chart may be helpful in determining the gallons in your propane tank:

Tank Size
To Estimate Gallons
60 Gallon tank
Guage Reading % multiplied by 60
120 gallon tank
Guage Reading % multiplied by 120
250 gallon tank
Guage Reading % multiplied by 250
325 gallon tank
Guage Reading % multiplied by 325
500 gallon tank
Guage Reading % multiplied by 500
1000 gallon tank
Guage Reading % multiplied by 1000

We do not fill a tank above 80% since propane is a gas that expands and contracts with temperature.


Propane and Your Home   Return to Top

When used as a home energy source, propane gas fuels a variety of systems and products. It offers homeowners reliability, cleanliness, improved performance and, on average, costs half as much per BTU as electricity.

Warm and Cozy Approximately 8.1 million households use propane gas to fuel their home-heating systems.
Furnaces

  • A propane furnace consistently supplies air at 120 degrees Fahrenheit. Electric heat pumps dispense 95-degree air, which is less than body temperature (98.6 degrees), so the air feels cool, not warm.
  • Propane gas furnaces last an average of 20 years, while electric heat pumps last an average of 12 years. The cost of repairing propane gas furnaces is also lower than the cost of repairing electric heaters.

Space Heaters

  • Vent-free propane-fueled space heaters are 99.9 percent efficient and include oxygen depletion sensors that automatically turn units off if oxygen levels drop below specified levels. They can also include thermostats and heat distribution blowers.
  • Propane-fueled space heaters produce fewer air pollutants and greenhouse gas emissions than those fueled by fuel oil and electricity. In fact, the energy used to power electric heaters produces emissions two to four times higher than the energy produced to power propane heaters.

Not Too Hot, Not Too Cold, Just Right

  • Propane gas water heaters cost approximately $10 less per month to operate than comparable electric units. On average, propane water heaters are 42 percent less expensive than electric heaters.
  • Over an average life span, propane gas water heaters can save homeowners nearly $2,000 more than an electric unit.
  • Propane gas water heaters heat more than twice as much water in an hour as a comparable electric model.

Relax by the Fireplace

  • Sales of gas-burning fireplace units are increasing. In fact, some propane marketers report that nearly one-third of their new customers are coming to them specifically for propane hearth products.
  • Propane gas fireplace systems cost between 30 and 60 percent less per hour of operation than wood burning fireplaces.
  • Propane gas fireplaces emit 40 times fewer emissions than wood-burning units and cost less to operate.
  • Propane gas fireplaces can be turned off easily with a switch, eliminating concern about remaining embers.

Now We're Cookin'

  • Propane-fueled cook tops offer instant heat and absolute temperature control.
  • Ninety-seven percent of professional chefs prefer cooking with gas.
  • Unlike electricity-powered appliances, propane appliances are not affected by power outages. Homeowners can continue to enjoy cooking meals in warm homes.

Tumblin' Dry

  • Propane-fueled dryers can complete drying tasks in approximately three-quarters of the time it takes an electric unit. Some models save up to 65 percent in costs over electric dryers.

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